Q: When will the order be shipped?
A: We will ship your board out within 2 business days. (But the tracking number will be updated in a few days)

Q: Can I change my order after I order?
A: Yes, you can! You will need to contact us within 12 hours after you place the order. However, we cannot guarantee that your order will be changed successfully because it is hard to modify the order once it gets sent to the factory.

Q: Will I receive a tracking number?
A: Yes! Once your order is shipped, you will receive an email with a tracking number.

Q: Why is the tracking number not updating?
A: The tracking number will be updated only when it arrives in your destination country and clears customs. It will then be given to your local DHL, UPS, or FedEx and then it will be updated. Before it was given to DHL, UPS, or FedEx. Please do not worry.

Q: Do I need to pay tax on the product?
A: No tax will be charged to US and EU customers if your order is a completed board. we may ship your coop in 2 packages due to the custom rules. The full coop will be able to be assembled with the contents of both packages.

Q: Can I refuse receipt of the goods?
A: Yes, you can. You will, however, bear any expenses incurred.

Q: If the courier can't contact me and the package is returned to the sender, can I request a re-delivery?
A: Yes, you can. You will, however, bear any expenses incurred. In addition, if the package is returned due to a problem with the customer's address, the customer will also be responsible for the costs incurred.

Q: Will I be charged any other fees after I check out on the official website?
A: If the forwarder tells us that your shipping address is a remote address, an additional fee will be charged. The fee varies according to the address.

Q: When does my warranty start? So from what date…
A: From the day you receive your package. The warranty is for 5 year

Q: Can I change my address after the order has been shipped?
A: Please contact our customer support, we will always do our best to help, but there are no guarantees. Sometimes it is simply too late, and the currier no longer allows a change. If there is an additional charge to change the address, the customer will be notified before the change to decide if they want to proceed. The customer will be responsible for any additional charges incurred.